Terms & Conditions
Abbeygate Manufacturing Company Ltd trading as Abbeygate England
Last updated: 19 May 2026
Welcome to Abbeygate England. We take pride in creating thoughtfully crafted leather goods, stationery and bespoke products with a focus on quality, craftsmanship and attention to detail.
These Terms & Conditions (โTermsโ) govern the sale of goods and services by Abbeygate Manufacturing Company Ltd, trading as Abbeygate England (โAbbeygate Englandโ, โweโ, โusโ or โourโ) to business and retail customers (โCustomerโ, โyouโ or โyourโ).
Please read these Terms carefully before placing an order with us. By placing an order through our website, by purchase order, email correspondence or otherwise, you agree to be bound by these Terms.
These Terms should be read alongside our Privacy Policy, Cookies Policy and Refund & Returns Policy available on our website.
Nothing within these Terms affects your statutory rights under applicable UK law.
1. Company Information
Abbeygate Manufacturing Company Ltd
Trading as Abbeygate England
Registered in England and Wales
Company Number: 12623021
VAT Number: 357928352
Registered Office & Trading Address:
Portland Street
Walsall
WS2 8AA
United Kingdom
Website: corporate.abbeygate-england.com
You can contact us via email: support@abbeygate-england.com.
All payments must be made in Pounds Sterling (GBP).
2. Definitions
In these Terms:
- โCompanyโ, โAbbeygate Englandโ, โweโ, โusโ or โourโ means Abbeygate Manufacturing Company Ltd.
- โCustomerโ, โyouโ or โyourโ means the individual, business or organisation purchasing Goods from us.
- โContractโ means the agreement between us and the Customer for the sale and purchase of Goods.
- โGoodsโ means all products, services, bespoke items, personalised items or related materials supplied by us.
- โPurchase Orderโ means any written or electronic instruction submitted by the Customer requesting Goods or services from us.
3. Application of These Terms
a) These Terms apply to all orders accepted by our Company unless otherwise agreed in writing.
b) Any Purchase Order submitted by the Customer constitutes an offer to purchase Goods in accordance with these Terms.
c) A Contract shall only come into existence once we have issued written acceptance of the order, order confirmation, invoice confirmation or production confirmation.
d) Any descriptions, samples, photography, website imagery, product renders, colour references, brochures or advertising materials are provided as a guide only and may vary slightly from the final Goods supplied.
e) Due to the natural characteristics of leather, hand-finishing techniques, production methods, screen calibration and print reproduction processes, slight variations in colour, grain, texture, embossing position and finish may occur. Such variations are not considered defects and form part of the character and individuality of handcrafted products.
f) Where colour accuracy is critical, Customers are strongly advised to request physical samples, swatches or production proofs prior to approval.
g) Quotations provided by us do not constitute a binding offer and shall remain valid only for the period stated within the quotation, and in any event no longer than 10 business days unless otherwise agreed in writing.
4. Goods & Product Specification
a) Goods are described as accurately as possible within our website, quotations, proposals and supporting documentation.
b) We reserve the right to amend specifications, materials, packaging or production methods where reasonably necessary to:
- comply with legal or regulatory requirements;
- improve product quality;
- address supply chain availability; or
- maintain production continuity.
c) Where necessary, we reserve the right to substitute materials or components with alternatives of comparable quality and function.
d) Bespoke, personalised and made-to-order products may vary slightly from approved visuals, proofs or samples due to the nature of manufacture.
e) Subtle variations between products may naturally occur and contribute to the unique character of each piece.
5. Pricing & Quotations
a) All prices are quoted in Pounds Sterling (GBP).
b) Prices are exclusive of VAT unless expressly stated otherwise.
c) Delivery, carriage, customs duties and shipping charges are excluded unless confirmed in writing. The Customer shall be responsible for any import duties, customs clearance fees, local taxes or related charges applicable within the destination country unless otherwise agreed in writing.
d) Quotations are based upon material, labour and freight costs applicable at the date issued. Where material, freight, labour or supply costs increase significantly beyond our reasonable control prior to dispatch, we reserve the right to revise pricing accordingly.
e) Tooling, embossing dies, blocking dies, cutters, printing plates and related production assets remain the property of the Company unless otherwise agreed in writing.
f) Production quantities may vary by plus or minus 5% in accordance with accepted industry tolerances. Any overages or shortages shall be invoiced or credited pro rata.
6. Artwork, Branding & Intellectual Property
a) Customers are solely responsible for ensuring they hold all necessary rights, permissions and licences relating to any artwork, logos, branding, trademarks or intellectual property supplied to us.
b) By supplying artwork or branding materials, the Customer warrants that the Companyโs use of such materials for fulfilment of the order will not infringe the rights of any third party.
c) Artwork should be supplied in print-ready digital format in accordance with our artwork guidelines.
d) Any artwork amendments, redraws, design assistance, proofing or setup work undertaken by us may be subject to additional charges.
e) Customer approval of artwork, proofs, layouts or production visuals constitutes full acceptance for manufacture. Following approval, no amendments may be made without our written agreement, and additional costs and revised lead times may apply.
f) The Customer agrees that electronic approvals, email confirmations and digital sign-off constitute valid acceptance for contractual and production purposes.
g) Delays in artwork approval, sign-off or information supply may result in revised delivery schedules.
h) Logo blocking dies are retained for up to three years from the date of last production. Following this period, dies may be destroyed without notice and replacement tooling may be required for future orders.
i) Unless otherwise agreed in writing, we reserve the right to photograph and reference completed non-confidential projects, products or commissioned works for portfolio, marketing, website and promotional purposes.
7. Payment Terms
a) Unless otherwise agreed in writing, our first three orders with a Customer shall be supplied on a pro forma basis.
b) Bespoke, personalised or custom-manufactured orders may require a deposit of up to 50% prior to production commencing.
c) Where credit terms are approved, payment shall be due within 30 days from invoice date unless otherwise agreed.
d) We reserve the right to charge interest on overdue invoices at a rate of 5% above the Bank of England base rate, accruing on a monthly basis.
e) Prompt payment in accordance with agreed terms is required.
f) The Customer may not withhold payment due to any disputed claim unless agreed by us in writing.
8. Delivery
a) Delivery shall be deemed complete upon delivery to the Customerโs nominated address or upon collection by the Customer or their nominated carrier.
b) Any delivery dates provided are estimates only and are not guaranteed.
c) We shall not be liable for delays arising from:
- supply chain disruption;
- customs delays;
- material shortages;
- carrier issues;
- force majeure events; or
- delays caused by the Customer.
d) Customers must inspect Goods upon delivery and notify us in writing within:
- 3 working days for transit damage, shortages or mis-delivery;
- 5 working days for non-delivery; or
- 10 working days for non-visible manufacturing defects.
e) Failure to notify us within these periods may affect the Customerโs ability to claim remedies.
f) We reserve the right to make delivery in instalments and invoice separately for each instalment.
g) Where Goods are collected by the Customer or their nominated carrier, risk passes upon collection.
9. Force Majeure
We shall not be liable for any delay or failure to perform our obligations where such delay or failure arises from events beyond our reasonable control.
This includes, without limitation:
- natural disasters;
- flood;
- fire;
- war;
- terrorism;
- industrial disputes;
- pandemics;
- governmental restrictions;
- customs delays;
- transportation disruption;
- material shortages; or
- interruption to utilities or production facilities.
10. Liability & Defective Goods
a) Nothing within these Terms limits or excludes liability where it cannot lawfully be excluded under English law, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- breach of statutory consumer rights.
b) Subject to clause 10(a), our liability shall be limited, at our option, to:
- repair;
- replacement;
- re-supply; or
- refund of the affected Goods.
c) We shall not be liable for:
- indirect or consequential loss;
- loss of profits;
- loss of business opportunity;
- loss of reputation; or
- delays arising outside our reasonable control.
d) Natural variations in leather, colour, grain, texture or handcrafted finishing shall not constitute defects.
e) The Customer must provide reasonable opportunity for inspection before any claim is accepted.
f) Subject always to clause 10(a), our total aggregate liability shall not exceed the total value of the relevant order giving rise to the claim. This limitation does not affect any statutory rights that cannot lawfully be excluded.
11. Retention of Title
a) Legal title to the Goods shall remain with the Company until full payment has been received in cleared funds.
b) Risk in the Goods passes to the Customer upon delivery or collection.
c) Until ownership transfers:
- the Customer shall store the Goods separately and clearly identifiable;
- maintain appropriate insurance cover;
- not remove or obscure identifying marks; and
- permit the Company reasonable access to recover unpaid Goods if necessary.
12. Consumer Rights
Nothing within these Terms affects the statutory rights of consumers under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers purchasing non-personalised Goods online have the right to cancel eligible orders within 14 days of delivery.
Please refer to our Returns Policy for full details.
Personalised, bespoke or made-to-order items may be exempt from cancellation rights in accordance with applicable legislation.
13. Termination
We reserve the right to suspend or terminate any Contract where:
- payment obligations are overdue;
- the Customer breaches these Terms;
- insolvency events occur; or
- the Company reasonably believes the Customer may be unable to fulfil payment obligations.
The Customer shall remain liable for all costs, work completed, materials ordered and production undertaken prior to termination.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Governing Law
These Terms and any Contract between us and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, except where enforcement is required outside that jurisdiction.
16. Entire Agreement
These Terms, together with any quotation, order confirmation and policies referenced herein, constitute the entire agreement between the Company and the Customer relating to the supply of Goods and services.
17. Website Use
You may use our website only for lawful purposes and in accordance with these Terms.
You must not misuse the website, attempt unauthorised access to connected systems, introduce malicious code, viruses or harmful software or reproduce website content without written permission.
We reserve the right to restrict access to the website where misuse is suspected.
18. Privacy & Data Protection
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Please refer to our Privacy Policy for further information regarding how personal information is collected, used and protected.